A home security system typically consists of a central control panel, various sensors (for doors, windows, motion detection), and a communication method (cellular, internet, or phone line). When a sensor is triggered, the system activates an alarm and sends a signal to our monitoring station, or alerts you directly via your mobile app, depending on your service plan. Our professional monitoring team then verifies the alarm and dispatches emergency services if needed.

We offer a range of solutions to suit every need. Our systems include both wireless and hybrid (wired/wireless) options for flexibility and reliability. While we highly recommend professional installation for optimal setup and performance, we can discuss various approaches during your free consultation to find the best fit for you, including systems that allow for some user-friendly setup.

Absolutely! We specialize in tailored security solutions. Whether you have a small apartment, a large family home, or a commercial property, our experts will conduct a thorough assessment to design a system that addresses your unique vulnerabilities and security goals. We'll ensure every entry point is protected and your specific concerns are met.

The cost of a security system varies depending on the equipment selected, the complexity of the installation, and your chosen monitoring plan. We offer competitive pricing and transparent quotes. For a detailed and personalized estimate, we encourage you to schedule a free, no-obligation consultation with one of our security specialists.

We offer flexible monitoring agreements to suit your needs. While longer-term agreements often provide the best value, we can discuss various options during your consultation. Our goal is to provide reliable security without unnecessary constraints.

For most of our comprehensive security systems, professional installation is highly recommended. Our certified technicians ensure optimal placement, proper wiring (if applicable), and thorough testing of all components for maximum effectiveness and reliability. This also ensures your system complies with all safety and insurance standards.

We primarily specialize in 24/7 professional monitoring. This means our ULC-certified monitoring station receives signals from your alarm system around the clock. Upon alarm verification, our trained dispatchers promptly notify the appropriate emergency services (police, fire, or medical) on your behalf, ensuring rapid response even when you're unavailable. We can also set up self-monitoring alerts for your mobile device as a supplementary feature.

If your alarm is triggered, our monitoring station will first attempt to contact you or your designated contacts to verify the alarm. If we cannot reach anyone, or if the alarm is confirmed, we will immediately dispatch the appropriate emergency services. For false alarms, it's crucial to notify our monitoring station as soon as possible with your verbal password to cancel dispatch and avoid potential fees from local authorities.

Once an alarm signal is received and verified by our monitoring station, dispatch times to emergency services are typically very rapid, often within seconds. The actual arrival time of emergency responders will depend on their local protocols, call volume, and distance to your location.

Many municipalities across Canada require an alarm permit for both residential and commercial properties with monitored alarm systems. This helps local authorities manage false alarms. We highly recommend checking with your specific city or municipal bylaws. Our team can also provide guidance on this process during your consultation.

Yes, absolutely. Our security systems are designed for continuous operation. Most modern systems include a backup battery that powers the control panel and sensors for at least 24 hours during a power outage. Additionally, many systems utilize cellular communication, which acts as a reliable backup if your internet or phone line becomes unavailable, ensuring your monitoring connection is maintained.

Yes! All our modern security systems come with intuitive mobile applications. These apps allow you to remotely arm/disarm your system, view live camera feeds, receive instant alerts, control smart home devices, and manage user codes from anywhere in the world with an internet connection.

We offer pet-friendly motion sensors that are specifically designed to ignore pets up to a certain weight, significantly reducing the likelihood of false alarms caused by your furry companions. During your consultation, we can ensure the right sensors are selected for your household.

Many of our security systems offer seamless integration with popular smart home devices such as smart lights, thermostats, door locks, and garage door openers. This allows for centralized control and advanced home automation, enhancing both your security and convenience through a single platform.

Most of our security cameras are equipped with advanced night vision technology, typically using infrared (IR) LEDs. These IR lights illuminate the scene with invisible light, allowing the camera's sensors to capture clear black-and-white images even in complete darkness. Some advanced cameras also feature full-color night vision.

We offer various storage options to meet your needs. Footage can be stored locally on a Digital Video Recorder (DVR) or Network Video Recorder (NVR) at your property for continuous recording. Additionally, many of our camera systems offer secure cloud storage, allowing you to access and review footage remotely from anywhere with an internet connection.

A low battery warning typically means the backup battery in your main control panel or a wireless sensor needs replacement. Please refer to your system's user manual for specific instructions, or contact our support team. We can guide you through the process or schedule a service visit if necessary.

We recommend testing your alarm system at least once a month. This ensures all components are communicating properly with the monitoring station. Before testing, remember to notify our monitoring center so they are aware and won't dispatch emergency services for a test alarm.

Common causes of false alarms include: forgetting to disarm the system, untrained users, open windows/doors when arming, or pets triggering non-pet-immune sensors. To minimize false alarms, ensure all users are trained, windows/doors are secured, and consider pet-immune motion detectors. Always notify our monitoring station if you accidentally trigger your alarm.

In many cases, yes! We can often take over monitoring for existing alarm systems from other providers. Our technicians can assess your current equipment to determine compatibility and provide you with a competitive monitoring plan. Contact us for a free assessment of your current system.